Ask any customer what will cause them to never purchase from your dealership again.
They’ll say it’s because you made them wait.
It sounds simple but motorcycle dealerships everywhere are struggling to compete because they fail to recognize speed matters.
When you streamline motorbike delivery your entire dealership experience improves.
Here’s how.
Let’s Start Shipping
What’s Inside
- Why Motorcycle Shipping Speed Affects Satisfaction Rates
- Why You Lose Customers When Delivery Is Slow
- How to Improve Dealership Shipping Strategies
- Shipping Statistics that Will Make You Angry
Why Motorcycle Shipping Speed Affects Satisfaction Rates
When customers purchase a motorcycle they don’t care about delays.
They bought a dream. The sooner they can go for that long-awaited ride the better.
Shipping your motorbike for dealerships quickly means everything to buyers because it sets the tone for your entire transaction.
According to new research by DealerAnswers 43% of powersports dealerships don’t send personalized email responses to customers who inquire about their motorcycles. Customers today have zero patience for dealership ignorance.
They wanted their new ride yesterday.
Partnering with reputable nationwide motorcycle shipping companies like A1 Auto Transport allows your dealership to focus on selling motorcycles while we handle the logistics of safe and timely delivery.
Why You Lose Customers When Delivery Is Slow
Did you know…
Customers are more likely to buy from dealerships that are responsive? Motorcycle dealerships that ranked highest for responsiveness sell twice as many vehicles to the same amount of website visitors than dealerships that ranked the lowest.
Shipping motorcycle deliveries late makes people angry because:
Your Lead Times Are Often Wrong
You told them it would arrive on Friday. It’s now Tuesday and there’s no sign of the bike.
You’ve lost their trust.
Communication Is Spotty
“Why hasn’t anyone called me with an update?”
Your shipping partner isn’t returning calls or emails.
Customers are frustrated.
The Review You Cringed At Shows Up
“How could you treat my family like this?”
They can’t say it enough times online.
Sales Drop
You had a customer once upon a time.
But because your delivery process is garbage, they won’t come back.
…but it doesn’t have to be this way.
Streaminglined motorcycle delivery starts with setting your dealership up for shipping success.
How to Improve Dealership Shipping Strategies
Provide your customers peace of mind by creating a flawless delivery process.
Below are some of the most common questions your customers have about motorcycle shipping and how you can answer them.
“When will my motorcycle arrive?”
When you work with professional motorbike shippers your customers can expect a domestic delivery within 7-14 business days. If you need it there faster, we have fast motorcycle shipping options available too.
“How will I know where my motorcycle is?”
Tracking their motorcycle shipment isn’t a nice-to-have anymore. Customers expect 24/7 GPS tracking when their bike is in transit.
“What happens if something happens to my motorcycle?”
Customers should feel secure that their motorcycle won’t arrive damaged or late. Ensure your customers feel confident by only choosing shipping companies that offer ample insurance protection.
Creating a seamless handoff with your customers is critical.
Here’s What They’re Asking
Creating a consistent and seamless process for pickup and delivery is the best way to exceed your customer’s expectations.
“What time will you pick up my motorcycle?”
Send your customers a shipment confirmation email that details their pickup date and time window. This also ensures there are no misunderstandings on who is delivering the motorcycle.
“What time will you deliver my motorcycle?”
Like pickup delivery times should be communicated clearly and upfront. Promise your customers a delivery window that you know will be met.
“Who will deliver my motorcycle to me?”
Buyers want to know who they will interact with during this process. Provide them with the name, photo, and direct phone number of the person who will be handling their delivery.
Customers have plenty of choices when it comes to purchasing motorcycles.
Make sure yours stand out by showing them you care about their experience after they buy.
The Technology Factor
Shipping isn’t what it used to be.
Thanks to technological advances, professional motorcycle shipping companies can offer their customers seamless shipping experiences from start to finish.
Customers can:
- Get a free instant motorcycle shipping quote
- Track multiple motorcycle shipments at once
- Receive delivery notifications without having to ask
- Provide immediate feedback about their experience.
Automating once manual tasks is just one way dealerships can improve their motorcycle shipping process.
Customers Want Transparency
Let’s face it.
Consumers are absolutely ready to buy motorcycles.
Motorcycle Industry sales are expected to increase by 11% in 2024 as more and more people return to riding. But they have to trust you.
With the right motorcycle shipping partner customers will know:
- The exact date their motorcycle will be picked up
- Where their motorcycle is at all times
- The delivery time window
- Who will be responsible for picking up and delivering their motorcycle
Not every motorcycle shipping company can provide your customers with this kind of transparency.
Those that can are dominating their markets.
Partner with A Motorcycle Shipping Company that Gets it
Dealership demand is why we created A1 Auto Transport’s motorbike shipping program. We know how important fast and transparent delivery is to your bottom line.
When looking for the perfect shipping partner you should choose a company with:
Flexible Pickup Options
Motorcycle volume will flux based on your sales. Having a shipping partner that can adapt to your needs is essential.
Account Manager
Having a single point of contact will save you time and headaches.
Discounts for Bulk Shipping
Dealerships ship more than one motorcycle at a time. Don’t settle for retail prices.
A Reputation You Can Trust
Search our name online. Read our customer reviews. Contact one of our references. Call us with questions about our insurance coverage. If we’re the right fit for you, we’ll prove it to you.
Key Metrics That Impact your Bottom Line
Curious if your delivery process could be any better?
Keep an eye on these metrics to tell if your customers are happy.
- How long does it take to get a motorcycle to your customer after it’s sold?
- Are your customers happy with the delivery time?
- Are your deliveries arriving on time?
- How many customers are inquiring about the location of their motorcycle?
- How many of your customers are repeat buyers?
If any of your metrics are suffering it may be time for a change.
Shipping motorcycles efficiently and effectively should be a priority.
Not Sure Where to Start?
You’ve taken the first step by reading this article.
Here’s a few more tips to get you thinking about how you can improve your shipping process.
Partner with a motorcycle shipping company that has your dealership’s best interest in mind.
Focus on being transparent with your customers about the shipping process.
And most importantly, measure your metrics.
Streaminglined motorcycle delivery = Happy Customers
In Conclusion
When your motorcycle delivery process is running smoothly your customers will notice.
They’ll also tell everyone they know how easy you made selling their motorcycle to them.
Smooth motorcycle shipping:
- Allows you to focus on selling more motorcycles
- Shows your customers you care about their experience
- Lets you use technology to communicate and automate
- Gives you an edge over your competition who still pick up and deliver motorcycle manually
Don’t settle for providing your customers with an okay motorcycle buying experience.
Exceed their expectations with streamlined delivery they will remember…and rave about to their friends.
Ship your motorcycles with A1 Auto Transport and start your journey towards dealership greatness today.
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